Setting Up Internet in Israel – A Complete

Guide for New Residents

1.  Understanding How Internet Works in Israel

Unlike many countries where you sign up with a single provider, Israel’s system is divided into two parts:

ï           **Infrastructure (Tashtit): **The physical cables or fiber that bring internet into your home.

ï           **Service Provider (Sapak): **The company that delivers the actual internet service over that infrastructure.

You might have Bezeq fiber running to your building (infrastructure) but choose Cellcom or Partner as your internet service provider (service). Understanding this distinction is essential — you pay separately for each, though some companies now offer combined plans.

2.  Step-by-Step: How to Set Up Internet in Israel

Step 1: Check What’s Available

Before signing anything, find out which infrastructure exists in your building. Ask neighbors, your landlord, or building management. Fiber internet offers the best speeds but isn’t available everywhere yet.

Step 2: Choose Infrastructure

If your building isn’t connected, you’ll need to contact a major infrastructure company such as Bezeq, HOT, or Partner to install a line. Installation usually requires a technician visit and a one-time setup fee.

Step 3: Choose a Service Provider

Once the physical line is ready, choose your ISP (internet service provider). Compare companies by speed, pricing, customer support, and English-language assistance. Common providers include Bezeq International, Partner, HOT, Cellcom, and TCS Telecom (which caters to English speakers).

Step 4: Gather Documents

You’ll usually need:

ï           Passport or Israeli ID (Teudat Zehut)

ï           Proof of address (rental contract or utility bill)

ï           Israeli bank details for payment setup

Step 5: Installation and Activation

A technician will install the modem and activate your line. You may rent or buy the modem/router from the provider. Once connected, test your speed to make sure it matches the plan you’re paying for.

Step 6: Understand the Terms

Many companies offer low “introductory” prices that increase after 6–12 months. Always ask when the price will rise and by how much. Also check for cancellation fees, equipment rental costs, and whether customer service is available in English.

3.  Key Considerations for New Olim

ï           **Language Support: **Not all providers offer English service, so confirm before signing.

ï           **No Special Immigrant Discounts: **Internet plans are generally the same for everyone.

ï           **Multi-Currency Options: **If you still have income abroad, ask about multi-currency accounts for online payments.

ï           **Router Compatibility: **If you bring your own router, ensure it supports Israeli connection types (VDSL or fiber).

4.  Comparison of Major Internet Providers in Israel (2025)

Prices are approximate and depend on location, infrastructure availability, and current promotions.

5.  Negotiating and Promotions

ï           **Introductory Pricing: **Many companies lower prices for the first 6–12 months. Always confirm the final rate after the promotion ends.

ï           **Bundle Deals: **Some offer internet + TV + mobile together at a discount.

ï           **Installation Discounts: **If your building recently received new fiber, you may qualify for free setup.

ï           **Loyalty Discounts: **Calling before your contract renews often results in a better deal — Israelis negotiate everything, including Wi-Fi.

6.  Important Tips for Success

ï           **Start Early: **Begin setup before you move in so you have internet from day one.

ï           **Test Speeds: **After installation, run a speed test and save the result.

ï           **Reconfirm After 1 Year: **When your introductory rate expires, call and renegotiate — most people successfully lower their bills.

ï           **Choose Based on Support, Not Just Speed: **English-language tech help is worth more than a few shekels saved.

ï           **Back-Up Plan: **If you work from home, consider a prepaid SIM data plan as emergency internet during outages.

 In Summary

Setting up internet in Israel isn’t complicated once you understand the dual system of infrastructure and service providers. Choose reliable companies, confirm your building’s compatibility, and read the fine print carefully. With the right setup, you can enjoy fast, stable connections across Israel — from Tel Aviv high-rises to quiet towns in the Galil.

Updated on: 02/02/2026